Proof
Five engagements, and what they moved
Queues we took on, and the numbers that changed once we did. Every figure below is one we reported to the client.
Running live queues for
Utilities
Cut average handle time by 32% for a Romanian utility provider
A 24/7 multilingual helpdesk consolidated three regional support lines into a single SLA-driven team — reducing AHT, abandon rate and back-office cost.
AHT −32% • CSAT 4.7/5
E-commerce
Scaled customer support 3× during peak season for a pan-EU retailer
Tripled agent capacity in 4 weeks with a shared multilingual pool — protecting CSAT through Black Friday, Christmas and January returns.
+220% volume absorbed • 0 SLA breach
Finance
24/7 financial support for an EU fintech with strict compliance
Built a GDPR-aligned, KYC-trained agent team handling onboarding, fraud queries and dispute escalations across five languages.
FCR 88% • NPS +24 pts
Healthcare
Managed IT for a 14-clinic healthcare network
Stabilised endpoints, EMR helpdesk and HIPAA-aware controls in 30 days — replacing reactive break-fix with proactive monitoring.
Tickets −41% • Uptime 99.95%
BPO / Finance
Back-office invoice processing migrated to Romania
Moved a 12-FTE invoice and AP/AR back-office process from Western Europe to Romania with parallel-run cutover and zero data loss.
Cost −54% • Accuracy 99.6%
Clients are unnamed here by agreement — the usual arrangement for outsourced work. The named logos above are the separate proof that the accounts are real.
AI-answered. Human-guaranteed.
Tell us what your queue looks like.
Volumes, languages, service level. We come back within one working day with a staffing model and a price — not a discovery call to book another discovery call.