Managed IT Services & MSP Solutions
24/7 Infrastructure, Cloud, Cybersecurity & Helpdesk Managed by Certified Engineers
A full-stack Managed Services Provider for businesses that want predictable IT cost, reduced downtime and enterprise-grade security — without hiring an in-house team.
- 24/7 NOC & helpdesk
- Microsoft & cloud certified
- Proactive monitoring
- ISO-aligned security
Running live queues for
Why Choose HELION as Your MSP
Six benefits that move IT from a cost center to a strategic enabler.
24/7 Helpdesk & NOC
L1/L2/L3 support with one-hour response SLA and dedicated account manager — never wait for a ticket again.
Infrastructure Management
Servers, networks, virtualization, backup, disaster recovery and patch management — all proactively monitored.
Cloud & Microsoft 365
Azure, AWS, GCP and full M365 suite management including Intune, Entra ID, Teams, SharePoint and Exchange.
Cybersecurity & Compliance
EDR/XDR, SIEM, vulnerability management, security awareness training and ISO 27001-aligned controls.
Predictable Monthly Cost
Flat per-user or per-device pricing — no surprise invoices, no break-fix billing, full budget visibility.
Strategic IT Roadmap
Quarterly business reviews, technology roadmap, lifecycle planning and CIO-level advisory.
AI, in three places
Three capabilities, on every service we run
We did not rename the business around AI. These three sit underneath the contact centre, the BPO desk and the IT helpdesk alike.
AI voice agents
Answer the queue end to end in Romanian: identify the caller, resolve from the knowledge base, open the ticket, dispatch a technician, or transfer with context.
AI assist for human agents
Live coaching on the call. It listens, finds the relevant article and shows the next step — what to say, what to ask, and the source it came from.
AI quality & analytics
Automatic call sampling, transcription and scoring against your own scorecard, so QA reviews a representative set rather than whatever is easiest to find.
How We Onboard New MSP Clients
A proven 4-step approach that takes you from chaos to managed in 30 days.
- 01
Audit & Discovery
Full audit of your IT infrastructure, security posture, vendor contracts, asset inventory and pain points.
- 02
Stabilization Plan
We deliver a 30/60/90-day plan: critical fixes, security baseline, monitoring deployment and documentation.
- 03
Onboarding & Tooling
RMM/PSA agents deployed, runbooks created, knowledge base populated, helpdesk live with SLA.
- 04
Continuous Improvement
Quarterly business reviews, roadmap updates, security posture assessments and capacity planning.
FAQ
Managed IT Services — Common Questions
What CIOs and operations leaders ask before signing an MSP contract.
An MSP delivers ongoing IT services — helpdesk, infrastructure, cybersecurity, cloud, monitoring — on a flat monthly fee. Unlike break-fix IT, an MSP proactively prevents problems through monitoring, patching and security hardening.
Most commonly per-user or per-device (e.g., €40–€90 per user per month) covering helpdesk, monitoring, patching and security. Cloud, projects and licenses are typically billed separately for transparency.
Yes. We specialize in hybrid environments: on-prem servers, Azure/AWS cloud, Microsoft 365, Intune-managed endpoints, secure VPN and Zero Trust access for remote workers.
Standard MSP packages include EDR/XDR, patch management, MFA enforcement, email security, security awareness training and monthly vulnerability scans. Advanced SOC, SIEM and pen-testing are available as add-ons.
Yes. Co-managed IT is a common model — your internal team handles strategy and applications, we handle helpdesk, monitoring, patching, security and after-hours coverage.
Standard SLAs: 1-hour response for critical incidents, 4-hour response for high priority, 99.9% uptime for managed infrastructure, monthly business reviews. Custom SLAs available for enterprise clients.
Typical onboarding is 30 days: week 1 audit, week 2 stabilization plan, weeks 3–4 tooling deployment and helpdesk go-live. Critical environments can be stabilized in 7–14 days if needed.
Yes. Our service delivery is aligned with ISO 27001 controls, with documented information security policies, risk management, access control, incident response and audit logging.
Go deeper
Pages for the thing you actually need
Each one covers a single service or a single sector, with the questions procurement asks about it.
AI-answered. Human-guaranteed.
Ready to Modernize Your IT Operations?
Get a tailored MSP proposal within one business day. Tell us your environment — we deliver a roadmap and pricing.